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- Pool Product Warranty Information
Best-In-Class Warranty Support
You've always been able to count on the quality and long service life of 草莓社区 products. 草莓社区 uses state-of-the-art workmanship, materials, and manufacturing processes to create the most innovative pool and spa equipment.
The length of warranty coverage is determined by product type, purchase location, number of products purchased, and proof of professional installation*. Some products may not require professional installation to receive full warranty coverage.
Register A Product
Register your new 草莓社区 product(s) to activate warranty coverage.
Warranty Card
Download the product warranty card for more
information.
Warranty Types
View the different warranty types and what each plan covers.
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Bundle Warranty 鈥 3 Years
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Three-Year Bundle Warranty Program
Installation of qualifying bundled equipment extends your standard warranty to three years for all qualifying 草莓社区 products on the same installation. The more 草莓社区, the more coverage.
Qualifying bundled equipment is defined as purchases and qualified installations of a Pump, Filter, and at least one additional eligible product. Eligible additional products include the following:
- Heaters, Heat Pumps, Automation Control Systems, Cleaners, Booster Pumps, Lighting, Salt Chlorine Generators, and UV Systems.
Three-year bundle warranty includes parts and labor coverage.
Three-Year Bundle Warranty Program Terms and Conditions:
- Three (3) year coverage includes parts and labor for all whole goods. Consumable items limited to one (1) year coverage.听Usage-based products within a bundle are subject to usage coverage limits.
- Qualifying equipment must be on a single invoice and installed at same residential property.
- A copy of the bill of sale must be included with registration to qualify.
- Does not apply to products purchased from the internet or online resellers. The products must be purchased from a brick-and-mortar retailer, pool builder, or pool service professional in order to qualify for the bundled warranty.
- This warranty extension is void where prohibited.
- 草莓社区 reserves the right to modify, amend, or terminate this program without prior notice.
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Standard Warranty 鈥 1 Year Minimum
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Inground products purchased from a retail store (brick & mortar), pool builder, or pool service company receive a minimum of one-year parts and labor warranty when professionally installed.
See product warranties section below for standard warranty coverage duration by product, professional installation exceptions, and labor exclusions.
Product requiring professional installation but not professionally installed receives a one-year parts-only warranty.
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E-Commerce Warranty 鈥 1 Year Minimum 鈥 Parts Only
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Products purchased from the internet, including Authorized 草莓社区 Online Resellers, receive a one-year parts only warranty from the date of purchase.
The exceptions are the following:
- IntelliFlo庐 SVRS Variable Speed Pumps receive a two (2)-year parts only warranty.
These products are not eligible for the three-year bundle warranty.
Labor Coverage: Standard warranty and three-year bundle warranty include parts and labor unless noted as a 鈥減arts only鈥 warranty in the table below. Labor is not covered for Above Ground Systems, internet purchases, maintenance equipment, or in-floor systems. Products professionally installed on Above Ground Pools (excluding Above Ground Systems) are eligible for labor. Labor costs are only covered in the United States, Puerto Rico, and Canada.
Warranty start date begins on the date of equipment installation.
Product Warranties
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Aboveground Systems
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS Parts Only
Three-year bundle warranty does not apply听
Does not require professional installation鉁 听 听
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Automation
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PRODUCT NAME 1 YEAR 3 YEARS All Automation equipment, excluding IntelliCenter庐 Upgrade Kit, SunTouch庐 & SolarTouch庐 Control Systems 鉁 听 IntelliCenter庐 Pool Control Upgrade Kit 听 鉁 SunTouch庐 & SolarTouch庐 Control Systems 听 鉁
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Cleaners
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Automatic cleaners purchased in the USA from entities outside the USA do not qualify for any warranty.
Cleaners do not require professional installation.
PRODUCT NAME 1 YEAR 2 YEARS Dorado庐听Inground Cleaner 听 鉁 Kreepy Krauly庐 and听Kruiser鈩 Inground Cleaner 听 鉁 Lil Rebel鈩⑻鼳boveground Cleaner 听 鉁 Platinum鈩⑻齀nground Cleaner 鉁 听 Prowler庐 Cleaners 听 鉁 Rebel庐听Inground Cleaner 听 鉁
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Filters
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS All Filters 听 鉁 听
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Heat Pumps
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PRODUCT NAME 2 YEARS 3 YEARS 10 YEARS LIFETIME UltraTemp ETi庐 Hybrid Heater 听 鉁 听 听 UltraTemp庐 High-Performance Heat Pump
鉁 听 听 听 Titanium Gas Engine Heat Exchanger 听 鉁 听 听 Compressor
听 听 鉁 听 Titanium Heat Exchanger 听 听 听 鉁
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Heaters
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS ETi庐 250 & 400 High-Efficiency Pool & Spa Heaters 听 听 鉁
MasterTemp庐 & Max-E-Therm庐 High-Performance Pool & Spa Heaters 听 鉁 听
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Lighting
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS Color Sync鈩 Controller for 草莓社区 Color LED Lights 鉁 听 听 GloBrite庐 LED Lights 鉁 听 听 IntelliBrite庐 Architectural Series Pool & Spa Lights 听 鉁 听 MicroBrite庐 Color and White LED Pool Lights 听 鉁 听 IntelliVibe鈩 Lights & Controller 听 鉁 听 All other non-LED lights 鉁 听 听
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Pumps
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS IntelliFlo3庐 VSF Pool Pump and IntelliPro3庐 VSF Pool Pump 听 听 鉁 IntelliFlo庐 and IntelliPro庐 Pumps (First Generation) 听 鉁 听 IntelliFlo庐 2 VST Pump and IntelliPro庐 2 VST Pump听 听 听 鉁 IntelliFlo庐 VSF Pump and IntelliFloXF庐 VSF Pump 听 听 鉁 IntelliFlo庐 SVRS Pumps 听 鉁 听 SuperFlo庐 VS & VST Pumps, SuperMax庐 VS Pump and WhisperFlo庐 VST Variable Speed PumpWhisperFlo庐 VST Variable Speed Pump
听 鉁 听 Single Speed Pumps and Booster Pumps 鉁 听 听 Single-Phase, TEFC Super Duty Pumps 听 鉁 听 WhipserFloXF庐/Max-E-ProXF庐 Variable 5HP Pumps 听 鉁 听
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厂补苍颈迟锄别谤蝉鈥
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PRODUCT NAME 2 YEARS 3 YEARS USAGE-BASED BioShield庐 UV System 鉁 听 听 iChlor庐 Salt Chlorine Generator - Bundle with Power Supply and Cell (iChlor 15 and iChlor 30)
manufactured after October 1, 2023鉁 听 听 iChlor庐 Salt Chlorine Generator (with or without Power Center)
manufactured before October 1, 2023听 鉁 听 iChlor庐 Salt Chlorine Generator (without Power Center)
manufactured after October 1, 2023
Does not require professional installation鉁 听 听 IntelliChlor庐 Salt Chlorine Generator (without Power Center)
Does not require professional installation鉁 听 听 IntelliChlor庐 Plus Salt Chlorine Generator
3 years or 10,000 hours, whichever comes first听 听 鉁 IntelliChlor庐 LT Salt Chlorine Generator
2 years or 6,000 hours, whichever comes first听 听 鉁
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In-Floor Cleaning & Circulation
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PRODUCT NAME 1 YEAR 2 YEARS 5 YEARS LIFETIME In-Floor Cleaning Heads
Lifetime only applicable to original purchaser
听 听 听 鉁 QuikPure3庐 Ozone System 听 鉁 听 听 WAVE Valves 听 听 鉁 听 All other In-Floor Cleaning & Circulation听Products听 鉁 听 听 听
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Maintenance Equipment
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS Parts Only
Does not require professional installation鉁 听 听
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Purchased Replacement Parts
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS TEFC Super Duty Pump Motors
听 鉁 听 All Other Replacement Parts 鉁 听 听
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White Goods / Water Features / Valves
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS All White Goods, Water Features, and Valves
鉁 听 听
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Ecommerce (EC) Products
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PRODUCT NAME 1 YEAR 2 YEARS 3 YEARS Ecommerce (EC) Products and Online Purchases (Parts Only)
鉁 听 听 IntelliFlo庐 SVRS Variable Speed Pumps (Parts Only) 听 鉁 听
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Commercial Products
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All products installed in commercial applications receive a one (1) year warranty unless stated otherwise below. For warranty purposes, a commercial facility is defined as any facility other than a single family dwelling.
The three-year bundle warranty does not apply to commercial installations.
PRODUCT NAME WARRANTY ACU Drive XS鈩 Variable Speed Drive听
Six-year extended warranty available for purchase1 Year Acu-Trol庐 and Commercial IntelliChem庐 pH or ORP Probes听 2 Years ETi庐 250 & 400 High-Efficiency Pool & Spa Heaters听 3 Years Heat Pumps 2 Years IntelliBrite庐 5G White LED Light and IntelliBrite庐 Architectural Series White Light 2 Years IntelliChem庐 Commercial Chemical Controller听 2 Years IntelliChlor庐 Commercial Salt Chlorine Generator, CIC60P and CIC60S (without power center)听
Two years or 15,000 operative hours, whichever comes first2 Years or 15,000 operative hours (whichever comes first) IntelliFlo3庐 & IntelliPro3庐 VSF Pool Pump 2 Years MasterTemp庐 & Max-E-Therm庐 High-Performance Pool & Spa Heaters 1 Year STARK Commercial Filter
15 years tank only, prorated years 4-15
15 Years tank (prorated years 4-15); 3 Years internals/valves/controllers THS Series Commercial Filters
10 years tank only, prorated years 4-10
10 Years tank (prorated years 4-10); 3 Years internals/valves/controllers UltraTemp ETi庐 Hybrid Heater including Titanium Gas Engine Heat Exchanger听
3 Years WhisperFloXF/Max-E-ProXF Variable Speed 5HP Pumps 2 Years
TradeGrade products are intended to be exclusive to retail stores (brick & mortar), pool builders, or pool service companies. Inground TradeGrade products are backed by full parts and labor coverage. View the list of TradeGrade Products.
Consumable items contain a one (1) year parts and labor warranty, regardless of bundle warranty, and include but are not limited to the following: o-rings, seals, gaskets, basket strainers, cartridge elements, D.E. grids, external valves, pump mechanical seals, light bulbs, UV lamps, UV quarts sleeves, pH and ORP probes, cleaner hoses, bags, tires, and tracks.
Professional Installation not required for: IntelliChlor庐 (w/o Power Center), iChlor庐 (w/o Power Center), Cleaners, Maintenance Equipment, and Above Ground Systems. All other products require professional installation.
*Professional Installation 鈥 Defined as product installation by a qualified professional who charges a fee for their services, and possesses a business license, and/or contractor's license. Common examples of a 鈥渜ualified professional鈥 include: Swimming Pool, Home Repair or Landscape Professional; Plumber or Electrician; General Contractor; Heating and Air Conditioning Specialist.
Transfer of Warranty:
Warranty coverage can transfer to successive pool owners. See below for details:
- Proof of purchase is required
- Product must be in original location
- Warranty duration is based on original installation date
- Not applicable to in-floor cleaning & circulation products
Exceptions that may result in denial of a warranty claim:
- Damage caused by careless handling, improper repackaging, or shipping.
- Damage due to misapplication, misuse, abuse or failure to operate equipment as specified in the owner's manual.
- Damage caused by failure to install products as specified in the owner's manual.
- Damage due to unauthorized product modifications or failure to use 草莓社区 original replacement parts.
- Damage caused by negligence, or failure to properly maintain products as specified in the owner's manual.
- Damage caused by failure to maintain water chemistry in conformity with the standards of the swimming pool industry for any length of time.
- Damage caused by water freezing inside the product.
- Accidental damage, fire, acts of God, or other circumstances outside the control of 草莓社区.
鈥♀淪anitizer鈥 is an industry term of art and is not intended to imply any antimicrobial capabilities.